FEBRUARY STOCKTAKE CLOSURE: Orders placed in February will be subject to additional processing times due to our stocktake closure



Refund Policy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will only refund items which are damaged, defective or not as described when received. We do not issue refunds for change of mind or incorrect sizing so please carefully check product sizing and measurements before purchase. Please contact us within 3 working days of receipt of your item if you believe it is damaged or not as described and would like to return.

Refunds are only given on the cost of the item, no refund is given for shipping costs. Buyer is responsible for all shipping costs to return the item to us for refund or replacement.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at boutiquebelleandbeau@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless defective or damaged when received.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at boutiquebelleandbeau@gmail.com and send your item to:
Belle and Beau Boutique
177 Parbury Road
Swansea NSW 2281
Australia

Shipping
To return your product, you should mail your product to:
Belle and Beau Boutique
177 Parbury Road
Swansea NSW 2281
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.